Responsible Gaming at ku90

Age Policy

21+ Only — Age Restriction at ku90

During account registration, all players are required to confirm that they are 21 years of age or older. ku90 reserves the right to request identity documents at any stage to verify age, and any account found to belong to a person under 21 will be closed immediately with all funds returned to the registered payment method.

If you are aware of a minor who has registered on ku90 or is attempting to use the platform, please contact our support team at [email protected] immediately. We take underage gambling extremely seriously and will act on all reports promptly.

What Is Responsible Gaming?

Responsible gaming means approaching gambling as a form of paid entertainment — setting clear limits on time and money spent, and stopping when those limits are reached, regardless of whether you are winning or losing. It means never gambling with money you cannot afford to lose, and never using gambling as a way to escape problems or manage emotional distress.

The vast majority of players in Bangladesh enjoy ku90 without any problems. For a small number of people, however, gambling can become difficult to control. ku90 exists to provide entertainment, and we are committed to making sure that the experience stays positive for every player who uses our platform.

Player Tools

Responsible Gaming Tools Available on ku90

To activate any of these tools, contact ku90 support at [email protected]. All requests are treated as high priority and are handled within one business day. For immediate account suspension, your request will be processed within the hour.

Warning Signs of Problem Gambling

Gambling problems develop gradually and can be difficult to recognise in yourself. The following signs may indicate that gambling is having a negative impact on your life. If any of these apply to you, please reach out to the ku90 support team or seek independent help.

Recognising one or more of these signs does not mean you are beyond help — it means the time to act is now. Taking a break, setting a deposit limit or requesting self-exclusion are all positive steps that ku90 can help you put in place immediately.

Practical Tips for Staying in Control

Responsible gaming does not require willpower alone. Building good habits and using the tools available makes it much easier to keep gambling as an enjoyable part of your entertainment — not the centre of it.

• Set a strict budget before you start — decide the maximum amount you are willing to lose and treat it as the cost of entertainment, not as an investment.
• Set a time limit for each session and use your phone's timer to stick to it, even if you are winning.
• Never chase losses. Losing sessions happen to every player. Accept them as part of the game and do not increase your bets in an attempt to recover.
• Take regular breaks during play. Prolonged sessions impair judgment. Step away every 30-60 minutes, even briefly.
• Only gamble when you are in a calm, clear-headed state. Avoid gambling when you are under the influence of alcohol, experiencing emotional stress or feeling fatigued.

These habits, combined with ku90's built-in responsible gaming tools, give you a reliable framework for keeping gambling in its proper place — as occasional entertainment, not a daily compulsion.

Protecting Younger Family Members

If you share a device with younger family members, ensure that your ku90 account remains logged out when not in use, and that your login credentials are stored securely and not accessible to others. Consider using device-level parental controls to restrict access to gambling websites on shared or household devices.

ku90 supports the use of family-level filtering software to prevent access to gambling sites on shared household devices. If you suspect that a minor in your household has accessed ku90, please contact our support team and the account will be investigated and closed immediately.

Self-Exclusion — A Full Walkthrough

Self-exclusion is ku90's most powerful responsible gaming tool. It is intended for players who feel that a break from gambling — longer than a standard time-out — is necessary for their wellbeing. When you self-exclude, your ku90 account is suspended for the full duration you select. You will not be able to log in, deposit, wager or access any promotional communications during that period.

Available self-exclusion periods are: 3 months, 6 months, 1 year, and permanent. Permanent self-exclusion cannot be reversed. All other periods may only be reviewed once the full exclusion period has expired, and any request to end the exclusion early will be subject to a mandatory 7-day reflection period before the account is reinstated.

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request", your registered mobile number, and the period you wish to exclude for. Your account will be suspended within one hour of the request being received. Any account balance at the time of exclusion will be available for withdrawal and will not expire.

Need Help? Our Support Team Is Here

If you are concerned about your gambling or the gambling of someone you know, the ku90 support team is available around the clock. There is no judgment — reaching out early is always the right decision. Support is available in both English and Bengali.

All responsible gaming requests — including deposit limit changes, time-outs and self-exclusion — are handled with complete confidentiality. Your account security and privacy are protected throughout the process.