ku90 Privacy Policy – How We Handle Your Data

Our Commitments

Five Privacy Commitments ku90 Makes to Every Player

1. Introduction

This Privacy Policy describes how ku90 collects, uses, stores and protects the personal information of players and visitors who use the ku90 platform at https://ku90.one. By creating an account, making a deposit or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described within it.

This policy applies to all data collected through the ku90 website, mobile interface and any communications between you and ku90 (including support correspondence and promotional communications). ku90 is committed to handling personal data responsibly, transparently and in a manner that respects the privacy of every player.

2. Information We Collect

ku90 collects personal information in two primary ways: information you provide directly when you register and use the platform, and information collected automatically as you interact with the site.

Information You Provide Directly

• Registration details: your name, date of birth, mobile number and any other information required to create and verify your ku90 account.
• Identity verification documents provided in response to a KYC request, such as a national ID card or passport copy.
• Payment-related information: the mobile money account numbers (bKash, Nagad, Rocket, Upay) you use to deposit and withdraw funds.
• Support correspondence: messages you send to the ku90 support team, including the content of those messages and any attachments.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution and mobile network information.
• Usage data: pages visited, games played, bets placed, session duration, navigation path through the platform and timestamps of key account actions.
• Cookie data: information stored in cookies placed on your device, as described in the Cookies section of this policy.

Information From Third Parties

In limited circumstances, ku90 may receive information about you from third parties. This includes identity verification results from KYC service providers, fraud-detection signals from payment processors, and, where applicable, information from responsible gaming databases used to identify players who have self-excluded from other platforms.

3. How We Use Your Information

ku90 uses the personal information it collects for the following purposes:

• Account management: to create, maintain and secure your ku90 account, verify your identity and process your deposits and withdrawals through bKash, Nagad, Rocket and Upay.
• Service delivery: to make the games, betting markets, promotions and customer support features of ku90 available to you in a personalised and functional manner.
• Fraud prevention and security: to monitor account activity for suspicious patterns, prevent unauthorised access, detect and investigate potential fraud and comply with anti-money laundering obligations.
• Responsible gaming: to identify players who may be experiencing harm from gambling and to apply responsible gaming measures including deposit limits and self-exclusion as requested or required.
• Customer support: to respond to your support requests, resolve disputes and maintain a record of communications relating to your account.
• Platform improvement: to analyse usage patterns, diagnose technical issues and improve the performance, reliability and content of the ku90 platform over time.

ku90 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without a human review process being available.

4. Legal Basis for Processing

ku90 processes your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil the agreement between you and ku90, including account management, payment processing and service delivery.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering regulations, fraud prevention requirements and age verification obligations.
• Legitimate interests: processing carried out for the purpose of fraud prevention, platform security and service improvement, where these interests are not overridden by your privacy rights.
• Consent: where ku90 relies on your consent to process certain categories of data (for example, for direct marketing communications), you retain the right to withdraw that consent at any time.

5. Sharing Your Information

ku90 does not sell your personal data. We share personal information with third parties only in the following limited and defined circumstances:

Service Providers

ku90 works with a limited number of trusted third-party service providers who assist in operating the platform. These include payment processors facilitating bKash, Nagad, Rocket and Upay transactions; KYC verification providers; game content providers including Evolution Gaming and Pragmatic Play; and technology infrastructure providers. These parties are contractually bound to process data only for the purposes specified by ku90 and to maintain appropriate security standards.

Legal and Regulatory Disclosures

ku90 may disclose personal information to law enforcement agencies, regulatory bodies or other competent authorities where required by applicable law, or where ku90 reasonably believes that disclosure is necessary to prevent fraud, protect the safety of a third party or comply with a legal process.

Business Transfers

In the event that ku90's business or any part of it is transferred to a third party through a merger, acquisition or asset sale, personal data held by ku90 may form part of the transferred assets. Players will be notified in advance of any such transfer and of any material change to how their data will be handled as a result.

6. Payment Data and Mobile Money

When you deposit or withdraw using bKash, Nagad, Rocket or Upay, the transaction is facilitated through the relevant mobile financial service provider. ku90 retains a record of the transaction (amount, timestamp, mobile number used and outcome) for accounting, fraud prevention and regulatory compliance purposes. ku90 does not store your mobile money PIN or full account credentials — these remain with the respective service provider at all times.

All payment-related data is stored securely using industry-standard encryption. Access to payment records is restricted to authorised ku90 personnel and to the specific service providers involved in processing the relevant transaction.

7. Data Retention

ku90 retains personal data for as long as your account remains active and for a defined period thereafter. Account data is typically retained for a minimum of five years following account closure to meet anti-money laundering, fraud investigation and regulatory record-keeping requirements. Where data is no longer required for any lawful purpose, it is securely deleted or anonymised.

Support correspondence is retained for a period sufficient to resolve any outstanding disputes and to maintain a complete record of the account relationship. Marketing preferences and consent records are retained for as long as they are relevant to your account status.

8. Security Measures

ku90 implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls restricting data access to authorised personnel only, secure server environments with regular security patching, and monitoring systems designed to detect anomalous access patterns.

While ku90 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure: use a strong, unique password for your ku90 account and do not share your login credentials with any other person. If you suspect your account has been compromised, contact [email protected] immediately.

9. Cookies and Tracking

ku90 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site. ku90 uses the following categories of cookies:

• Essential cookies: required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help prevent fraudulent activity. These cookies cannot be disabled without impairing platform functionality.
• Analytical cookies: used to understand how players interact with the platform — which pages they visit, which games they play and where technical issues occur. This data is used in aggregate form to improve platform performance and is not linked to individually identifiable users.
• Functional cookies: used to remember your preferences such as language settings, to personalise your experience and to restore your session state when you return to the platform.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the ku90 platform and may prevent you from logging in or completing transactions.

10. Your Privacy Rights

You have the following rights in relation to the personal data ku90 holds about you. To exercise any of these rights, contact the support team at [email protected]:

• Right of access: you may request a copy of the personal data ku90 holds about you. Requests will be fulfilled within a reasonable timeframe, subject to identity verification.
• Right to rectification: if any personal data ku90 holds about you is inaccurate or incomplete, you may request that it be corrected or supplemented.
• Right to erasure: subject to legal retention obligations, you may request that ku90 delete personal data it holds about you where that data is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may request that ku90 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being disputed.
• Right to withdraw consent: where ku90 processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ku90 will respond to all privacy rights requests within a reasonable period. In cases where a request cannot be fulfilled — for example, because a legal retention obligation applies — ku90 will explain the reason in writing.

11. Minors and Age Restrictions

ku90 and all its services are strictly intended for players aged 21 and above. ku90 does not knowingly collect or process personal data belonging to individuals under the age of 21. If ku90 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on ku90, please notify [email protected] immediately.

12. Changes to This Privacy Policy

ku90 reserves the right to update this Privacy Policy at any time to reflect changes in data practices, legal obligations or platform functionality. When material changes are made, the "Last updated" date at the top of this page will be revised. Where a change significantly affects how your personal data is processed, ku90 will take reasonable steps to bring that change to your attention, which may include a notice within your account or a communication to the mobile number registered to your account. Continued use of the platform after any change constitutes acceptance of the updated Privacy Policy.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or wish to raise a concern about how ku90 has handled your personal data, please contact the support team. All privacy-related correspondence is handled in both English and Bengali and will receive a response within a reasonable timeframe.